customer
1 review
🇺🇸United States
Not a great experience! Shipping time was late and I had to inquire about the status and was given inaccurate information from the concierge.
Date of experience: February 8, 2026
Jay
1 review
🇺🇸United States
Bezel provides legit comfort in the watch buying experience. You get consistent communication from the minute you purchase all the way through the authentication and shipping process. The customer service experience was above what I expected and I received a call from David, a client advisor, on my vintage watch. He ensured the sizing of the band would work for me and even provided an update that the hands had been replaced and were not original which could be a big deal to certain collectors. I am sold on Bezel and have opted to use their great insurance offering as well. Bezel is truly a one stop shop for all of your watch purchasing/selling/insuring needs.
Date of experience: February 8, 2026
Chris
1 review
🇺🇸United States
The whole process from my offer being accepted, to authentication, to receiving the watch was shockingly easy and fast. Will definitely buy again!
Date of experience: February 7, 2026
TC
1 review
🇺🇸United States
The band was different from the original one. There was no mention of this. Nothing was done to satisfy this.
Date of experience: February 7, 2026
Katherine
1 review
🇺🇸United States
Days after I was the highest bidder on an auction item, during the item status “delivered to Bezel”, the exact same item, not a duplicate, went under live auction again. I did eventually receive the item. And it was packaged well. The watch was beautiful.
Date of experience: January 26, 2026
Chris
1 review
🇺🇸United States
Great customer service and updates from purchase to delivery. A Bezel concierge called and confirmed authenticity and reviewed the report for any questions I may have had with the watch. I would definitely purchase from Bezel again.
Date of experience: February 7, 2026
Rick Vatzlavick
1 review
🇺🇸United States
Awesome Awesome Awesome
Date of experience: February 8, 2026
Greg Vinton
1 review
🇺🇸United States
During their review of the watch I purchased, I received a call from Bezel to walk me through their review of my watch to make sure I was comfortable with the purchase. I appreciated the thoroughness and the personal touch.
Date of experience: February 8, 2026
Andrew Wilhelm
1 review
🇺🇸United States
Fantastic experience. Great authentication process and amazing shipping. Highly recommend.
Date of experience: February 7, 2026
Pedro
1 review
🇺🇸United States
Great service
Date of experience: February 7, 2026
THEsoundguydave
1 review
🇺🇸United States
Product was delivered in the expected condition, something essential for this platform to exist. Also, customer service was prompt and friendly through the chat. Item received and authenticated by Bezel in approximately 1 week, hindered by inbound shipping delays. Once received, it took ~3 days to be listed as authenticated, then I reached out inquiring about tracking to find that it had already been delivered. Ultimately, the tracker should be improved to let buyers know when the item has shipped, with a tracking number, to not leave customers guessing. Additionally, fees are a bit high. Other than those slight issues, the experience was great and I’ll likely be returning for another watch.
Date of experience: February 6, 2026
Chad
1 review
🇺🇸United States
Smooth and straightforward process.
Date of experience: February 6, 2026
John
1 review
🇺🇸United States
I got what i expected to get
Date of experience: February 5, 2026
Josh
1 review
🇺🇸United States
Team at bezel helped me dial in a fair deal on a great piece.
Date of experience: February 5, 2026
Zack
1 review
🇺🇸United States
Super easy process and a great way to get a deal
Date of experience: February 5, 2026
Megan Gregory
1 review
🇺🇸United States
Great troubleshooting and fast responses. The Bezel team quickly solved a shipping issue with my watch seller. I was nervous at first but will definitely buy from them again.
Date of experience: January 22, 2026
Steven
1 review
🇺🇸United States
Super efficient process and great experience. Great information to help make decisions. Watch condition was better than anticipated.
Date of experience: January 27, 2026
keric
1 review
🇺🇸United States
won an omega smp on auction - took 2 days to receive for authentication, 1.5 days to authenticate, shipped overnight. quick turnaround w great communication, would use again
Date of experience: January 26, 2026
Kelly
1 review
🇺🇸United States
The best website with up to date notifications of status. David has looked over two of my purchases and is extremely professional and informative. I will keep buying from your site
Date of experience: February 1, 2026
Kenneth
1 review
🇺🇸United States
Bezel was truly awesome to deal with. I purchased 2 omega seamaster’s through them and couldn’t be happier!
Date of experience: January 20, 2026