LZ
1 review
🇺🇸United States
I have had all my text questions answered quickly, they helped me trouble shoot, know when to return the item to prime and then how to transfer the new device when it arrived. All quickly, politely, and some of it after 5pm PST. So far I am impressed with the customer support team and look forward to trying out the service for my family.
Date of experience: February 9, 2026
Shallyn Pera-Lopez
1 review
🇺🇸United States
I was notified immediately that there would be an issue with my device and it not shipping before being activated. The service I received to remedy this matter was quick and very helpful even though the matter could not get fixed for a few more days.
Date of experience: February 7, 2026
Thank you for sharing your experience! We’re glad our team was able to communicate quickly and support you while everything was being sorted out. We really appreciate your patience, and we’re happy we could help along the way.
Kaylie Bond
1 review
🇺🇸United States
Love the features of the watch!
Date of experience: February 10, 2026
Hi Kaylie, thank you so much for the 5-star review! We’re so happy to hear you’re loving the watch and its features. We truly appreciate you being part of the Gabb family, please let us know if you ever need anything. 💙
Thomas
1 review
🇺🇸United States
I received quick and helpful responses through text messages from Sierra and previously Anastaisha.
Date of experience: February 10, 2026
Hi Thomas, thank you so much for the 5-star review! We’re glad to hear you received quick and helpful support, and we’ll be sure to pass your kind words along to Sierra and Anastasia, they’ll really appreciate it. Thank you for being part of the Gabb family, and please let us know if you ever need anything. 💙
Jenna
1 review
🇺🇸United States
Very helpful and kind support team!
Date of experience: February 10, 2026
Thank you so much! We’re really glad our support team could help and appreciate you taking the time to share your experience. 💙
Derek Amosa
1 review
🇺🇸United States
Upgrading was simple and a breeze! Customer service was very helpful in explaining any questions I had. The piece of mind knowing that I can track my child and make sure they are not leaving school premises is reassuring. I also like how customizable and safe the parent can make it through the settings. Great company and device!
Date of experience: January 26, 2026
Thank you for taking the time to leave this review! We are happy to hear that upgrading your device went so smoothly!
L B
1 review
🇺🇸United States
What are the top reasons a parent gets a phone for their kids? To get in contact with them and to track them if they are not at home. Gabb does not deliver on tracking. It is not accurate or up to date 90% of the time. You can call Gabb and they will tell you to “refresh” location or turn the phone off and then on again, it still won’t update and be accurate. Sometimes it hours behind. You open it up and it has the location from 18 hours ago. And it’s not cheap. My kids don’t even have access to to the internet, they can’t group text or receive or send photos or files and for two phones my bill is $60. I might as well go with a larger carrier and implement parent restrictions.
Date of experience: February 9, 2026
Hi LB, this does sound very frustrating! We are truly sorry to hear that you are having some issues with your GPS! This is not the level of service that we aim to provide. We would like to help get this resolved as quick as possible for you! Please DM us on Facebook or Instagram and mention your review.
JOSEPH RIFKIN
1 review
🇺🇸United States
Video chat does not work at all. When I talk to a representative they had me go through and reset all the firmware in the end still not possible. They told me they've been having trouble with it and would cop me for one month. This was part of the reason I went with your service was so my kid could do video calls, other services. The device themselves do not support. They just have pictures or if even a camera
Date of experience: January 25, 2026
Hi Joseph! We are truly sorry to hear that your video chatting is not working! This does sound very frustrating, we would like to learn more about this situation and try to help make this right with you! We have reached out.
steved
1 review
🇺🇸United States
The phone is amazing. Took me a little while to get used to, but it is soooo worth it. Texts and phone calls are easy. A couple faults though. The phone is really slow to add contacts and the phone camera isn’t super clear. You also have to have the Gabb FaceTime app to FaceTime your friends, but most people don’t have that, so FaceTime is tricky.
Date of experience: January 25, 2026
Hi Steve! We appreciate you taking the time to leave this review, we are happy to hear that you and your family are loving the device! We are sorry to hear that the device is going slow while adding your contacts onto your device! We would like to learn more about what you are seeing, we have reached out!
K. Schmaus
1 review
🇺🇸United States
Overall, a good experience. Service seems very consistent. Location doesnt always work, sometimes the time last synced will be 40 hours or more. My teens really appreciate Gabb music plus with the wide variety of music choices. Edit: we had to upgrade to Gabb Pro 4 phones to get good location data.
Date of experience: February 3, 2026
Hi K. Schmaus, thank you for sharing your experience, we’re glad to hear the service has been consistent and that your teens are enjoying Gabb Music+ and the variety it offers. We’re sorry to hear the location hasn’t always been updating as expected. That definitely isn’t the experience we want for families, and we’d be happy to help look into that with you. Our team has reached out to help make sure your device is on the newest client location features for the Gabb phones, which can help improve update reliability.
Callie Hill
1 review
🇺🇸United States
It was pretty easy to set up, except the first time it told me it wasn’t fully set up and to go to the MyGabb app on the phone, but it wasn’t there. I ended up resetting it and it worked. Also wish there was one app for parents, not multiple. My daughter is enjoying the music, camera and talking to family, while we love we can track her and control who she talks to and that there’s no web access.
Date of experience: February 4, 2026
Hi Callie, thank you so much for sharing this, we’re really glad to hear your daughter is enjoying the music, camera, and staying connected with family, and that the safety features are giving you peace of mind. We’re sorry to hear about the setup hiccup the first time, but we appreciate you sticking with it and getting everything working. Feedback like yours about the apps is also very helpful, and we’ll be sure to pass that along to our team as we’re always looking for ways to improve the experience for parents. If you ever run into anything or have questions, we’re always here to help!
Kyle Patrick
1 review
🇺🇸United States
I have not had it very long, but so far I like that the phone is simple to understand and and everything has been as advertised
Date of experience: January 30, 2026
Hey, Kyle! Thank you so much for your review! We’re glad to hear the phone has been simple to use and is meeting your expectations. We hope you continue to enjoy it, and we appreciate you taking the time to share your experience!
Daniel Huff
1 review
🇺🇸United States
I love the fact I can gps where my child is and the comfort of knowing that they can’t get into the internet or social media. I do wish they had better games for them to play but peace of mind is so good so thank you
Date of experience: February 6, 2026
Thank you so much for the kind review. We are so glad the GPS features and built-in protections give you that peace of mind It truly means a lot to us. We appreciate the feedback on games as well and will be sure to share it with our team. Thank you for trusting us with your family’s safety. 💙
Chris Wright
1 review
🇺🇸United States
Watch is great easy to use and set up!
Date of experience: February 3, 2026
We love to hear this feedback! Thank you for leaving this five star review!
Emma Kidder
1 review
🇺🇸United States
This phone is great for my kid. I love she can call and text but has no access to Internet or social media. I love the Gabb music with appropriate songs on there.
Date of experience: February 6, 2026
Thank you so much for the wonderful review, Emma! We’re so glad your child can stay connected through calls and texts while being protected from the internet and social media. It’s great to hear you’re enjoying Gabb Music too. We truly appreciate your support!
j Arndt
1 review
🇺🇸United States
We've used Gabb phones for five years now and while we like the premise, having to make any changes, upgrading devices, or trying to solve any tech issues is a nightmare. Customer service is extremely hard to get a hold of and not very helpful. Doing things on the account level is overly complicated and not intuitive. It takes days to solve any problems and it ends in complete frustration. But, since we can't find another company with a comparable product, we're stuck with Gabb.
Date of experience: February 4, 2026
Hi J! We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
Lara Gray
1 review
🇺🇸United States
Melissa was so helpful with all my questions today and making sure that I was managing my daughter's phone correctly! I'm so thankful that Gabb has texting with support in order to get answers quickly and conveniently!
Date of experience: February 4, 2026
Thank you for taking the time to leave this review! We are happy to hear about the great experience you had with Melissa!
Shantel Hersey
1 review
🇺🇸United States
Gabb has been helpful for me to keep track of my kids when they are out with friends and communicate with them. Great for parents!
Date of experience: January 29, 2026
We are happy to hear the tracking with our devices have given you peace of mind! We appreciate you!
Nick
1 review
🇺🇸United States
Quick response by both Alec and Melissa. Very friendly and helpful through text.
Date of experience: February 4, 2026
Thank you for taking the time to leave this review! We are happy to hear that you had such a great experience with our support team!
Kristine
1 review
🇺🇸United States
Tech support responded quickly and was able to help solve our problem. Thanks, Gabb!
Date of experience: February 3, 2026
We are happy to hear you had such a great experience with our support team! We appreciate you taking the time to leave this review!